Comprehensive digitization initiative for governmental documentation and citizen services.

• Role: Digital Transformation Lead

• Team Size: Consulted a team of over 50 across engineering, analytics, and project management.

  
  

Challenge: Transforming legacy documentation processes and citizen interactions through digitization and modernization.

Solution:

• Directed the digitization of 3 million documents using advanced OCR and cloud storage solutions.

• Executed cloud migrations to Azure, optimizing infrastructure scalability and resilience.

• Implemented WhatsApp-based citizen engagement and GIS-based real-time property monitoring solutions.

  
  

Outcomes:

• Completed digitization two months ahead of schedule.

• 82% of citizen queries efficiently handled via automated WhatsApp bot.

• Realized a 37% reduction in operational costs.